A 99.9% Server Uptime
We have set up our cloud web hosting platform using stable hardware components and significantly tweaked software. Our sysadmins have installed a customized version of Security–Enhanced Linux on each of our physical servers in order to guarantee optimal safety and reliability. We’ve added a number of DoS prevention mechanisms in addition to highly efficient firewall software to make sure our network is invincible and secure.
All our cloud web hosting plans come with a 99.9% server uptime guarantee. And irrespective of which datacenter you select, our guarantee remains unchanged.
A 99.9% Network Uptime
When you develop your own cloud hosting platform, it’s vital that you also set up your own network architecture. Because of this, we built a custom–configured internal network in all our datacenter facilities. Relying on premium–quality Juniper switches and routers, our internal network allows for eye–poppingly fast data transmission rates and is also fully redundant.
This way you can enjoy a 99.9% network uptime in our US located data center, in our UK located data center, in our FI located data center, in our Eastern Europe located data center and in our AU located data center, irrespective of which hosting solution you’ve opted for.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting plans. In case you’re not satisfied with our hosting services, or if you think that they are inadequate, or if you decide that you should have a Linux VPS servers instead of a cloud hosting plan – you will receive a full refund, no questions asked.
All domain name registrations are non–refundable, but you will keep complete control of your domains even if you cancel your hosting account with us.
24/7 Technical Support
We have carefully picked each single member of our 24x7 support team to make certain that we can offer the very best client care service you can possibly get. Each of our support engineers has many years of experience working with hosting accounts behind his back, therefore they know what they are doing. Plus, they are available 24/7 – you’ll be able to call them at any time and they’ll reply as soon as possible.
Their average support ticket response time is below 20 minutes, while with many other web hosting distributors you need to wait for days. Besides, we offer a 1–hour response time guarantee. No matter what happens, your queries will be responded to in less than 1 hour.