Support Channels

  • 1 hour ticket response time
  • A User–Friendly Help Center

  • The Help Center incorporated into our Online Control Panel features a selection of help articles and regularly asked questions. Aimed towards solving any common issue that you may encounter, they are written by our support team of qualified techs.

  • Top quality support service
  • Educational Videos

  • We have compiled a collection of how–to video tutorials that detailedly display how you can remedy a common issue associated with your cloud web hosting account. You can find the instructional video clips in the Help section.

  • Intuitive help center
  • A 60–Minute Response Time Guarantee

  • With all our semi–dedicated servers, we offer a 24x7 customer care service with a 60–minute ticket response time guarantee. A team of skilled support engineers will be online for you to reply to all the enquiries that you might have. During non–busy times, a reply will be given within just 20 minutes.