Tech Support Channels
A 1–Hour Response Time Guarantee
All your support requests will be attended to in maximum one hour after the ticket or e–mail is received. If your case requires further assistance from an admin, we’ll forward the trouble ticket or the e–mail to the person on duty and we will leave a comment to inform you that more time will be required for discovering the optimal solution. And if you make use of our Managed Services package, all of the server administration tasks included there will be executed whenever you desire.
A Top–Notch Customer Care Service
We’ll be available to you 24–7–365 to respond to any questions that you may have pertaining to our Online Control Panel or any of the applications that we have pre–installed on your behalf on the server. If you also need assistance with server management procedures, you can order our Managed Services package, which includes backup disk space, weekly Operating System updates, server monitoring and rebooting services, as well as installation and troubleshooting procedures
An Intuitive Help Section
Our Online Control Panel has been installed by default for every dedicated web hosting plan. Among its functionalities is a very useful integrated knowledge base that will guide you step by step on all the operations that you can carry out. Most how–to articles in addition video versions that show all the actions that you can carry out in a highly illustrative way. You will find the educational articles and the video tutorials in the upper right corner of each section of the hosting Online Control Panel.