Phone Support in Cloud Web Hosting
We believe that the option to consult with a live agent is very important, so we have 3 support lines around the globe (UK, USA and Australia) and you'll be able to reach us over the phone for 14 hours every day. If you consider purchasing one of our cloud web hosting, for example, you're able to call us and learn more about our solutions before you order in order to be sure that we do cover all of the system requirements for your sites. Following your purchase, you can call us about all of the sales and / or billing difficulties you may have, or get any type of general or basic tech information you need. We've aimed to find the perfect balance between telephone and ticket support, so for strictly technical matters you will have to use our ticketing system, which will make it easier to keep track of the communication as well as any new developments in the resolution of an issue.
Phone Support in Semi-dedicated Servers
We offer live phone support 14 hrs a day as part of the support services for every single semi-dedicated server package that we offer. As some issues are more difficult and time-consuming, you may have to open a support ticket in case you come across such an issue, but for all the general, billing or minor technical issues you can always give us a call and we'll help you right away so as to save you the time you will need to spend on opening a ticket. Even if you don't have an account yet, you can find out whether you can host your internet sites on our leading-edge cloud platform or you're able to get any other general info about our semi-dedicated solutions. We now have local numbers in the United States of America, the UK and Australia as well as an international number, so that you'll be able to call the one that is nearer to your region.