If you’ve got a site, a problem could always occur and it does not necessarily need to be connected to the web hosting service. For example, something might go wrong when you update a software application or some crucial content might be edited or erased mistakenly. Whatever the nature of the problem may be, you will have to contact the tech support team and ask them to recover a backup or to help you troubleshoot the problem that you’re encountering. How fast they’ll do it will determine how much time your sites will be down. For given sites like community portals or online shopping portals, a repetitive downtime interval often equals losing customers and cash. That being said, it’s pretty important that you use the services of a web hosting company that provides not only a good help desk service, but also a quick one.

One-Hour Response Guarantee in Cloud Web Hosting

Our cloud web hosting feature a sixty-minute reply guarantee, which suggests that no matter what question or complication you might have, we’ll always be there to lend you a helping hand. The fact is, it rarely takes more than 30 minutes to get an issue sorted out or an inquiry answered, and this is valid for both pre-sales and technical matters. Our client support team members are available 24-7, even on national holidays and weekends, which goes to say that you will obtain quick support at any time. We are aware of how valuable time can be, so by the time we respond to your ticket or e-mail, we will have explored the matter and, if we haven’t resolved it, we will provide you with more information about what you need to do on your end, when the circumstances require it. With our support services, you can rest assured that there will be somebody to help you immediately, irrespective of what time it is.

One-Hour Response Guarantee in Semi-dedicated Servers

We guarantee that if you submit a trouble ticket via your hosting Control Panel or write an email regarding your semi-dedicated server, you’ll receive a reply within less than sixty minutes. You can touch base with us whenever you like with regards to general, technical or billing issues and due to the fact that we are available night and day, you will always receive assistance in no time. Depending on the specific issue or question, we will provide you with more information, resolve the obstacle if it’s been caused by something that’s within our reach or tell you what to do on your end if you need to adjust a given setting for an Internet application that we don’t have access to. You can just forget about waiting around for an entire day for each and every response. The fact is, in most cases we reply to tickets and emails within no more than 20 to 25 minutes.