In case you’ve purchased a hosting package and you have certain enquiries with regards to a concrete feature/function, or if you have encountered a certain difficulty and you require help, you should be able to contact the respective customer care staff. All web hosting companies deploy a ticketing system no matter if they provide other methods of contacting them aside from it or not, due to the fact that the very best way to fix a problem most often is to post a ticket. This form of correspondence renders the replies sent by both sides simple to track and allows the support team representatives to escalate the problem in the event that, for instance, a sysadmin has to become involved. Typically, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, which goes to say that you need to have no less than two different accounts to contact the help desk support staff and to actually manage the hosting space. Incessantly switching between the accounts can sometimes be a burden, not to mention the fact that it requires quite a long period of time for the vast majority of hosting providers to answer the tickets themselves.

Integrated Ticketing System in Cloud Web Hosting

With a cloud web hosting from our company, you won’t ever have to leave your account. Our ticketing system is incorporated into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can easily access any support ticket whilst you’re browsing your website files or tweaking various settings. The ticketing system is being strictly monitored 24-7-365 by our support staff representatives and the response time is no more than 60 minutes, but it rarely takes more than 20 minutes to get support. In contrast with other providers, we do not charge more for using the ticketing system, so you can contact us as often as you like and ask for information in relation to any billing or technical problem. Plus, you can read a collection of informative articles, which will help you handle the most commonly faced issues yourself.

Integrated Ticketing System in Semi-dedicated Servers

The support ticket system that we are using is incorporated into the Hepsia Control Panel, which we have created for our Linux semi-dedicated servers, which means that you won’t require an additional support platform to get in touch with our help desk team – you can do this on the spot in the event that you confront a predicament. Opening a new ticket requires several mouse clicks and tracking down an older one is just as simple. Using our intelligent search box, you can quickly track down any ticket that you have already posted. You can submit a ticket at any given moment since our client support team representatives are at your service 24 hours a day, 7 days a week, 365 days a year and reply in no more than 1 hour, even though it seldom takes that much to get help. With the Hepsia Control Panel, you will have everything in a single place and you can forget about having to sign in and out of two or more platforms to resolve a simple problem.