Lots of individuals who begin using their very first web hosting account, or change companies, often have questions with respect to how specific operations are executed or bump into complications when setting up different things such as emails, site settings, and so on. That’s the reason why, many providers have compiled documentation with the most popular questions and issues in order to help their customers obtain information swiftly and seamlessly. As a result, the client support team members can focus on actual issues that given customers may be experiencing, because the solution for the minor things will be available on the World Wide Web and customers can easily deal with them without having to get in touch with the client care team. Having thorough documentation is really important, especially for new users with no practical experience at all, because the hosting service entails heaps of features and lots of people can become baffled about what action to take. A good knowledge base can both help you execute the things that you need and become aware of how the web hosting service works in general.

Extensive Online Documentation in Cloud Web Hosting

If you’ve ordered your first cloud web hosting package through our company or have migrated your site over to us, you’ll grow accustomed to our platform and our created-developed Hepsia Control Panel in no time as we have prepared an exhaustive knowledge base where you can find all the info that you could ever need – both general info in regard to the web hosting service as a whole and more concrete info about the different functions that you can make use of and the difficulties that you might stumble upon. The articles are located in two places. The whole article archive can be accessed via the Help section of the Control Panel. You can read articles that are dedicated to the different features in every Control Panel section too. You can learn how to do more or less everything, from enabling an .htaccess file to managing an electronic mailing list, and all the articles feature step-by-step guides, so you will never get disorientated on account of an ambiguous text. Naturally, if you experience a more specific obstacle and you are unable to find an adequate solution in our knowledge base, you can touch base with our help desk staff 24x7.

Extensive Online Documentation in Semi-dedicated Servers

The Help section of the Hepsia Control Panel, which is included in our Linux semi-dedicated servers, will permit you to access the in-depth online help documentation that we’ve prepared for you. The articles contain general information on our web hosting services, educational guides about the various functions that you can make use of, along with troubleshooting guidelines that can help you resolve common issues that you might face. The topics that we’ve included encompass practically everything, from basic things such as how to host a brand-new domain name in your account, to more elaborate ones such as which SSH commands are permitted on the semi-dedicated servers. Relevant articles about the features of a specific Control Panel section will always be available on the right side of the page that you are on, while the complete article collection is accessible through the all-inclusive Help section.