24/7 Customer Support in Cloud Web Hosting
All our cloud web hosting come with 24/7/365 pre-sales, customer and technical support, so regardless of whether you are inquiring about our web hosting solutions before you make a purchase or you are a current customer and you have a question or a difficulty, you are able to contact us anytime, including weekends and holidays. We have numerous channels to get in touch with us - a couple of phone lines globally for your convenience and live chat support for billing, pre-sales and basic questions; email messages and support tickets for more complex matters or any issues which need extra time to research and resolve. Unlike a number of other website hosting suppliers, our trouble tickets come with a warranted max response time of just one hour, thus regardless of what your trouble is, it will be resolved on time and you won't waste days in order to have something fixed.
24/7 Customer Support in Semi-dedicated Servers
Whatever the semi-dedicated server that you select, you're able to reap the benefits of our 24/7 support services even on public holidays. All of your websites will be available at all times and so will we. With many different connection options, you will be able to pick the optimal method to contact us and inquire about our services if you don't have an account yet, or get assistance if you're already one of our customers. You are able to phone us, start a chat with a live consultant, send an email message or open a ticket from the Help section of your Hepsia web hosting Control Panel. The last two options come with 1-hour answer time warranty, even though it rarely takes over 20 mins to get assistance irrespective of the nature of the trouble. Using our customer and tech support services, we'll be there for you anytime you need us, not a couple of days after that.
24/7 Customer Support in VPS Servers
When you use our Linux VPS servers, you will never need to wait for more than 1 hour in order to get support for any kind of problem that you may encounter with the server or the software which comes pre-installed with it. We guarantee this short reply time for all of the tickets which you open through your billing Control Panel or e-mail messages which you send to our tech support team. In addition, we have local telephone numbers in a couple of countries worldwide as well as a live chat service where we'll assist you with pre-sales, billing and general questions. Customer and tech support is available 24/7/365 through the various means of communication, so no matter what your question or issue is, there will always be somebody to assist you promptly. If you need help with third-party software, which you cannot install or which gives you problems, you can take full advantage of the Managed Services upgrade package that we provide for all of our VPS plans.
24/7 Customer Support in Dedicated Servers
If you get a dedicated server through our company, you can contact us at any time using different channels and the maximum time that you will have to wait for an answer is up to one hour, so you can forget all about waiting a whole day. Our customer and technical support service is accessible 24/7 no matter if it is a holiday or a weekend and we will help you with anything related to the apps which are pre-installed on your server. To contact us about a tech issue, you are able to open a trouble ticket from the Help section of your billing Control Panel or you could send us an e-mail. In case you have any kind of common questions or you would like to learn more about our services before you order, you can use our live chat or you can call one of the local phone numbers that we have in different countries around the world. When you're looking for help with third-party software that you are unable to deploy or manage effectively, you'll be able to add the Managed Services upgrade to your current package and our system administrators will assist you.